Winda Azhara, and Septiana Dewi Andriana. “Digital Customer Journey Mapping for Business Scale-Up and Loyalty Optimization: A Case Study of Aroma Coffee Bland”. Jurnal Kecerdasan Buatan dan Teknologi Informasi 5, no. 3 (September 20, 2026): 800–808. Accessed September 24, 2026. https://ojs.ninetyjournal.com/JKBTI/article/view/519.