SOA-Based Digitalisation of the Jakarta Metropolitan Police’s ICT Services for the Integrity of the Indonesian National Police’s Internal Services
DOI:
https://doi.org/10.69916/jkbti.v5i3.561Keywords:
Service-Oriented Architecture (SOA), IT Service Management, Digital Transformation, IT Asset Lifecycle, Internal Police ServicesAbstract
Internal Information and Communication Technology (ICT) services within the Jakarta Metropolitan Police have traditionally relied on manual, fragmented processes, resulting in data duplication, delayed reporting, and weak accountability in IT asset management. This study aims to digitize these internal technical services and enhance organizational integrity by developing a centralized web-based application using a Service-Oriented Architecture (SOA). Employing a descriptive qualitative approach, data were gathered through observation, interviews, and documentation to map and restructure existing business workflows. The resulting system, Lantik PMJ, was built using CodeIgniter 4, MySQL, and Bootstrap 4 to integrate modular services for IT equipment loans, network installations, device repairs, and comprehensive asset lifecycle tracking. Black-box testing was conducted to validate system functionality across tiered, role-based access levels. The results demonstrate that the SOA-based application successfully replaces informal communication channels with a structured workflow, providing real-time service tracking, automated PDF reporting, and proactive return-delay monitoring for IT assets. All tested functional scenarios passed successfully, confirming the system’s reliability and readiness for operational deployment. Ultimately, this digital transformation significantly improves operational efficiency, transparency, and internal accountability, serving as a foundational model for the broader modernization of the Indonesian National Police’s internal support infrastructure.
Downloads
References
Aji, A. B., & Ratnasari, A. (2025). A WAREHOUSE STOCK MANAGEMENT APPLICATION SYSTEM BASED ON EXPIRY DATES USING THE FIFO ALGORITHM (A CASE STUDY AT THE SUPERHIRO). In Journal of Computer Science Students (Vol. 9, Issue 2).
Alam, H. K., Purnamasari, H., & Kunci, K. (2024). The Effectiveness of the Digitalisation of Public Services through the Indonesian National Police Traffic Corps’ Digital Application.
Arsito Ari Kuncoro. (2024). Plagiarism Checker X Originality Report.
Azimi, I. A., Rinjani, D., Kunci, K., & Aplikasi, : (2024). Journal of Education and Development, South Tapanuli Institute of Education, Vol. 12(1), p. 43. https://doi.org/10.37081/ed.v12i1.4775
Bin, R., & Johanda, H. (2024). Innovation by the Indonesian National Police through the ‘Polri Super App Presisi’ in the provision of public services for online police clearance certificates at the Pasaman District Police Headquarters.
Cendana Sari, P., Rizki, U., Jakak, P. M., & Kunci, K. (2025). Student Admission Information System… A Web-Based New Student Admission Information System at Nurul Huda Vocational School Using the Agile Methodology with the Scrum Framework. In *Binary: Journal of Information Technology and Education* (Vol. 2, Issue 2).
Fauzi, A. R., Hakim, A., Pendayagunaan, K., Negara, A., Birokrasi, R., & Penelitian, A. (2024). Digitalisation of Public Services (Implementation of Digitalisation of Public Services in the Kediri City Government and Jember Regency). Jur Collaborative Science Journal, 7(10), 3727–3734. https://doi.org/10.56338/jks.v7i10.6146
Gede Indra Wirastama, I., Basit, M., Raya, M., Arif Wicaksono, M., Nursing Undergraduate Programme, F., Sari Mulia, U., Pramuka No, J., Luar, P., Banjarmasin, K., Banjarmasin, K., & Selatan, K. (2024). EVALUATION OF THE INFORMATION SYSTEM AT RSIA PERMATA BUNDA KANDANGAN USING A QUALITATIVE DESCRIPTIVE APPROACH. http://journal.stikeskendal.ac.id/index.php/Keperawatan
Hapsari, P. T., & Andriati, D. A. (2024). DESIGN OF A TRANSLATION PROJECT MANAGEMENT SYSTEM BASED ON At PT. ALAKSIR CIPTA AKSARA. In Journal of Computer Science Students (Vol. 8, Issue 4).
Information and Communication Technology Division 2025. Retrieved from Wikipedia: https://id.wikipedia.org/wiki/Divisi_Teknologi_Informasi_dan_Komunikasi?utm_source
Jordan, H., Setijadi, M., & Fadhillah, I. (2024). Socius: Journal of Social Sciences Research. The Role of Employees in Improving Digital Services for Customers at BCA Undaan Branch, Surabaya. 1. https://doi.org/10.5281/zenodo.12806639.
Much Eric Iryanto Nur Efendi, B. Y. G. (2024). A WEB-BASED ONLINE ATTENDANCE SYSTEM WITH A RADIUS FEATURE TO LIMIT ATTENDANCE LOCATIONS FOR OUTSOURCED EMPLOYEES IN THE CONTACT CENTRE DEPARTMENT OF PT PEGADAIAN. JATI (Journal of Information Technology Students).
Munirah, Z., Ika Murpratiwi, S., & Dompu Regency Marine Affairs and Fisheries Department, D. (2024). INFORMATION SYSTEM FOR THE MARINE AFFAIRS AND FISHERIES DEPARTMENT OF DOMPU REGENCY, WEST NUSA TENGGARA PROVINCE, BASED ON A USING THE BOOTSTRAP AND CODEIGNITER FRAMEWORKS Information Systems for Marine Affairs and Fisheries of Dompu District, West Nusa Tenggara Province Based on a Website Using the Bootstrap and CodeIgniter Frameworks. http://begawe.unram.ac.id/index.php/JBTI/
Ni Putu Sri Purnawati, D. K. S. (2024). The Effectiveness of Using the Public Aspirations and Complaints Service Application (SIDUMAS) in Responding to Public Complaints. Journal of Contemporary Public Administration (JCPA), 4..
Permatasari, I., Terttiaavini, T., Heryati, A., & Saputra, T. S. (2024). Evaluation of Public Services on E-Government Platforms using the Electronic Public Service Index and the Importance-Performance Analysis Method. MALCOM: Indonesian Journal of Machine Learning and Computer Science, 4(2), 393–403. https://doi.org/10.57152/malcom.v4i2.1230.
Rahmi, S. F., Dewi, N. H., Amalia, R., Kasmiati, N., Yorismanto, Y., Hartono, B., & Daud, A. G. (2025). TRENDS AND DEVELOPMENTS IN ELECTRONIC HEALTH RECORDS: Trends and Developments in Electronic Health Records (EHRs): A Literature Review on the Adaptation of Technology in Healthcare Services. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(3), 274–281. https://doi.org/10.31004/riggs.v4i3.2008.
Saiful Muluk, M., Akhsani, R., Athaillah, I., Kholil, M., Komunitas, A., Putra, N., & Fajar Blitar, S. (2024). Digitalisation of Neuro-Linguistic Programming-Based Counselling Assessment Services Using the ADDIE Model at SMK Negeri 1 Kademangan Blitar. https://doi.org/10.19105/ec.
Syaiful, M., & Sapriyadi, S. (2024). Optimising Participation of Student Cooperative Members Through the Digitalisation of Services and the Potential for Business Development. 5.
Widyastuti, T. U., Adawiah, R., Astuti, P., & Jailani, M. (2024). E-Samsat Delivery as a Digital Service Platform to Improve Public Services at the Regional Revenue and Budget Agency of West Nusa Tenggara Province (NTB). Journal of Applied Community Service, 1(2), 56–65. https://doi.org/10.20884/1.jupiter.1.2.17.
Zakiah, R. U., Rahmawati, R., & Salbiah, E. (2024). The Impact of Implementing the Public Service Programme via the Instant Service Access (ASINAN) Application in Bogor City on the Effectiveness of Public Services (Vol. 3).
Zein, A. (2024). Implementation of Service-Oriented Architecture in Mobile Applications to Improve System Flexibility, Interoperability, and Scalability. Journal of Information Systems, 2(1), 171–174. http://gemapublisher.com/index.php/jiste.
Downloads
Published
Scite Metrics
Altmetric
How to Cite
Issue
Section
License
Copyright (c) 2026 Oktavio Jati Moris Pereira, Anita Ratnasari
This work is licensed under a Creative Commons Attribution 4.0 International License.
menuterbaru
